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Hi there,

 

Every CX leader is under pressure to do more with AI, but scaling shouldn't mean more customer effort or less human judgment. As Ramp grew, its CX team turned a lean support function into a specialized organization without sacrificing the experience customers actually feel.

 

In this chat on August 25th at 1 PM ET, Riane Williams, Sr. Manager CX Operations at Ramp, shares how they built that operational leverage and where they chose to keep humans in the loop.

  • Use AI without losing the human judgment customers need
  • Turn complex issues into organizational learning
  • Cut customer effort while scaling support

Sign up now > 

 

P.S. Can't make it live? Register anyway and we'll send the on-demand recording after the event.

 

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